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Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Grescasa.com collect and process your personal information. By using Grescasa.com you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice. Personal information subject to this Privacy Notice will be collected and retained by Grescasa India Limited with the registered office at 5E, Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai 400053.

Collection Of Data

We collect your personal information relating to your identity, demographics and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information such as your shopping behaviour, preferences Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself.

We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users’ demographics, interests, and behaviour to better understand and serve our users.

We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal information directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions.

If you choose to post messages on our message boards, personalised messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review we will collect that information you provide to us. Please note such messages posted by you will be in public domain and can be read by others as well, please exercise caution while posting such messages, personal details, photos and reviews.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services or participating in any event) requires registration.

Usage Of Data

Personal data that is collected is used so as to complete the orders that are placed by you. The personal information is used to provide the services that have been requested by yourself. We use your personal data so as to assist our business partners in handling and fulfilling the orders placed by you. We also use your personal data to keep you up to to date regarding any changes on our websites, offers regarding our products, schemes and discounts in order to promote the material being sold. We use your personal data in order to communicate with you and inform you regarding any changes that are taking place, also to communicate with you, the status of your order or any concerns regarding the same. Personal data is also used to inform the customer regarding the completion of the order.

Sharing of Data

Your personal data is shared with our business partners, in this case third part logistic vendors and transporters. This is done so as to be able to complete the orders placed by you and to make sure that the orders are delivered to you at the earliest to your doorstep. Grescasa.com is not liable for the misuse of any data by third party vendors or business partners. If you receive an e-mail, a call from a person/association claiming to be from Grescasa.com seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at Grescasa.com or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Cookies

We use data collection devices such as “cookies” on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Contact us

You can reach our customer support team to address any of your queries or complaints related to product and services by writing to
[email protected]
Phone: +91-96-6444-1206
Time: Mon – Sat (9:00 – 18:00).

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