As a rule, we at GRESCASA make sure the product is properly packed before leaving our warehouse. We never dispatch anything broken from our warehouses. Since we have been doing this for 20 plus years, we specifically work with only those transporters who have good knowledge of how to handle tiles. If required, for certain products we even provide extra packaging and padding for added protection. If you want, you can get in touch with us and we can share images of your consignment prior to dispatch.